RUGGEDCOM - Customer Support

RuggedCom offers Global Support with unsurpassed responsiveness through a world class Technical Action Center (TAC). Offering both presales and postsales support, no question
is to small or large for us to handle in order to ensure your business operations are up
7x24x365 days.

Understanding our Customers needs gives us the edge to provide top notch Customer Support. We have experience at both the IT level and at the automation level for a diverse set of industries including electric utility, transportation, and general industrial applications. It is our goal to provide you with unparralled support, at any project stage, that will enable you to have a fully RUGGEDIZED Network.

Technical Action Center (TAC)

Mission critical applications require reliable networks and 24 hour access to experienced Support Consultants. RuggedCom has assembled a team of highly trained and qualified Support Engineers having a diverse background in IT, Telecommunications with domain expertise in utility, transportation and industrial applications. Our highly advanced tracking reporting and call handling escalation system, ensures effective resolution for all our customer issues.

RuggedCom’s extensive in-house labs allow our Support Consultants to perform fault simulations in order to quickly troubleshoot and diagnose issues. Our Support team also has direct access to RuggedCom’s Engineering and R&D teams to assist whenever necessary. The entire RuggedCom organization is committed to supporting all our customers.

Pre-Sales Support

Designing applications is key to ensuring an effective network. Our Network Applications Engineers can assist with the design at the early stages to help optimize your network and provide Proof of Concept.

Post-Sales Support

Our products our backed by our 5 year no nonsense warranty. If an issues does arise with
any of our products, our support team is available to help troubleshoot. If necessary the Support team will issue an Return Manufacturing Authorization (RMA) to either replace or repair the unit. For those critical situations, advanced replacement units can be sent to ensure minimal disruption of operations.

Web-Based Support

In addition to being able to directly talk to a Customer Support representative, RuggedCom offers an on-line web form to allow you to send in enquiries directly to our support team. This is an easy and convenient way to get answers to those non-critical issues, or for general questions and inquiries you may have about our products.

Click here to access our Technical Support Form

RuggedCom also offers an extensive knowledge base of information through our website.
User manuals, FAQs, Applications, software releases and white papers are all available.

Click here to access our Documents Download

Click here to access our Software Downloads

Onsite Consultants

Sometimes our customers need even more support than can be provided over the phone or through the web. RuggedCom’s dedication to Customer satisfaction extends beyond our TAC through our value added services with options to have an onsite Consultant visit your location to help you with your networking need.

Click here to enquire more about our extended support and Professional Services.

Top of Page

Technical Support Center Tel: (866) 922-7975 or (905) 856-5288 E-mail: Support@RuggedCom.com

Sales Support Tel: (888) 264-0006 Ext. 229 E-mail: RuggedSales@RuggedCom.com

The RuggedRated symbol identifies communications products that have been specifically designed and tested to withstand the demands of harsh industrial environments.

RuggedCom Inc.
30 Whitmore Road, Woodbridge, Ontario, Canada, L4L 7Z4
Tel: +1 (905) 856-5288 I Fax: +1 (905) 856-1995 I Toll Free: +1 (888) 264-0006